A Cinderella Line Privacy Policy

Who we are

The Cinderella Line campaign is run and managed by the Crofton Park Transport Users Group (CPTUG). The group was formed out of a need to represent the transport needs of local residents in the Crofton Park area. The group is comprised of 10 volunteer commuters who give their own time to push for improvements in local public transport with a specific focus on local train serices from Crofton Park and surrounding stations.

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The group has in the past received funding from the Crofton Park Assembly to cover the small costs of campaigning and operation. 

 

Why we collect information

We collect information to help to keep you informed of our campaign work and is not shared with any other organisation.

We use your email address for our e-news and communications mailing list to allow us to contact you with updates about the campaign, and ask you to occasionally complete surveys and petitions to help demonstrate the level of public support for improving our services.

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How we collect information

We collect your information in several ways: (a) when you subscribed to our mailing list via our website; (b) when you have given us your email at events and consultations; (c) When you email us with information or questions about the campaign (d) We may receive your details from other third parties such as change.org or FormStack whom we use to fulfil our online surveys (e) when you respond to surveys or otherwise engage with us via email, the website or in person requesting that you be kept informed about the campaign.

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Communicating with you

We will only contact you by e-mail, to let you know about our events, petitions and updates on the campaign. We provide the opportunity for you to opt-out from receiving our marketing communications every time we contact you.

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You can opt-out from receiving our marketing communications, or update your contact preferences at any time by clicking on the ‘unsubscribe’ link at the bottom of our email communications.

 

How we manage and share your data

We are committed to ensuring that there are appropriate controls in place to protect your personal details including from misuse and unauthorised access.

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We do not sell or share your personal details with third parties for them to use for marketing purposes. If a local organisation has information to share relevant to the local area, we do this on their behalf.

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We may need to disclose your personal information upon request to regulatory and government bodies, law enforcement agencies and suppliers we engage to process data on our behalf.

 

Communication media

We use WIX to manage our mailing list. WIX have their own privacy policy that we recommend you read. As such, the information we collect from you may be transferred to, and/or otherwise processed at a destination outside the European Economic Area (“EEA”). Unfortunately, the transmission of information via such online platforms on the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.

 

Corrections to your information

Except in limited circumstances, you have the right to obtain details of the information that we hold about you. If you would like to do so please email us.

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We also want to make sure that your personal information is accurate and up to date. Please let us know if your details change. You may also ask us to correct or remove information which is inaccurate.

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You can also opt-out of receiving communications by unsubscribing at any time by clicking on the ‘unsubscribe’ link at the bottom of our emails.

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If you are unhappy with the way in which we have handled your personal data please email us.

 

Your rights

In certain circumstances you have a right to require us to stop processing your personal data in a particular way. The legal basis that we rely on for processing your data is either where:

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• You have provided your consent to us using your data in a certain way;

• It is within our legitimate interests, or

• It is necessary in connection with the performance of a contract with you; or

• It is necessary to for compliance with a legal obligation to which we are subject.

 

You have a right to ask for a copy of the information we hold about you. If you want to access your information, please send a description of the information you want to see and proof of your identity to contact@acinderellaline.com

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Please let us know if you have any queries or concerns about the way that your data is being processed by emailing us.

 

You are also entitled to make a complaint to the Information Commissioner’s office, and for further information see the Information Commissioner’s guidance here https://ico.org.uk/for-the-public/personal-information.

 

Data Retention

We keep data for as long as there is a need to keep it in connection with the purposes for which it was collected.

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We may keep your personal data after a particular matter or exchange has concluded but purely for record keeping purposes and to be able to respond to queries.  In some cases, we are also obliged to retain your personal data to comply with legal or statutory obligations (for example, to keep records of contractual or financial matters).

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Changes to this privacy policy

This privacy policy was last updated in May 2018.